Having database issues? Docket printer not working? Have a general question? Perhaps something else? As long as you have an internet connection, no matter where you are, we can fix it. Select from one of the options below.
Choose the Support Plan That Works Best for You.
RetailManager Monthly Support
$75 /month
12 Month Minimum Term, Per Location
- Phone Support
- Email Support
- Remote Support via TeamViewer
- Free Software Upgrades
Designed to offer continuous, reliable support, this package ensures your RetailManager software is always up-to-date and fully functional, minimizing any operational disruptions.
RetailManager Annual Support
$850 /year
Per Location
- Phone Support
- Email Support
- Remote Support via TeamViewer
- Free Software Upgrades
This is a recurring annual package designed to ensure your RetailManager system stays up-to-date and fully supported, minimising downtime and optimising performance.
RetailManager Hourly Support
$350 /hour
Up to 1 Hour Support Fee
- Phone Support
- Email Support
- Remote Support via TeamViewer
- One-time support session
Need quick assistance without a subscription? Our hourly support option provides expert help for your immediate RetailManager issues. Perfect for occasional support needs or one-time troubleshooting.
Why Choose Our Support Plans?
Expert Knowledge
Access to specialists with deep RetailManager expertise
Fast Response
Quick resolution to minimize business disruption
Latest Updates
Always access to the newest features and improvements
Peace of Mind
Reliable support whenever you need it
Frequently Asked Questions
How quickly will I receive support?
We strive to respond to all support requests within 2 business hours, with most issues resolved the same day they're reported.
Can I upgrade my plan later?
Yes, you can upgrade from a monthly to an annual plan at any time. We'll prorate the remaining balance of your current subscription.
What's included in the support plans?
All our subscription support plans (monthly and annual) include phone support, email support, remote assistance via TeamViewer, and software upgrades to keep your RetailManager system running smoothly. Hourly support does not include free upgrades.
What if I need support outside business hours?
Our subscription plans include priority access to our after-hours support team for critical issues that can't wait until the next business day.
