Webstore Manager

What’s New & Update History

2026

eBay Updates

eBay is introducing two changes in September:

30 September 2026: All eBay stores must authorise the new picture upload method.
15 September 2026: New size requirements apply to apparel and footwear in eBay Australia.

Learn more

Webstore Manager · Version 2.1.0.360 · Support Update

eBay changes and what merchants need to do

eBay is changing two things this month. One requires every eBay merchant to complete a new picture upload authorisation, while the other affects standard sizes for apparel and footwear.

30 September 2026 · Picture upload authorisation required
eBay is retiring the method Webstore Manager has traditionally used to upload listing pictures. Every eBay store must authorise the new picture upload method before this date.

15 September 2026 · Standard sizes for apparel and footwear
eBay Australia is enforcing standard size values. Products using unsupported sizes may be placed on hold and hidden from search until the size is corrected.

1. Picture uploads now need authorisation

Action required

Authorise Picture Uploads

Webstore Manager now has a separate authorisation for uploading listing pictures to eBay. This is separate from the existing eBay authorisation token.

The merchant only needs to complete this once per store. The authorisation lasts for approximately 18 months.

Options › eBay › Manage

What happens when they click Authorise Picture Uploads

Authorise Picture Uploads

eBay is replacing the way listing pictures are uploaded on 30 September 2026.

The merchant will be asked to sign in to eBay and allow Webstore Manager to upload pictures.

This is separate from the existing eBay authorisation token.

Do you wish to continue?

Support tip: Tell the merchant this is a one-time sign-in per store. It does not replace their existing eBay connection or change their other eBay settings.

Check the picture upload authorisation status

The eBay settings page now shows the picture upload authorisation status and expiry date.

Not authorised

Authorisation Token

Active

Token Expires On

Friday, 3 March 2028

Picture Uploads

Not authorised

After authorisation

Authorisation Token

Active

Token Expires On

Friday, 3 March 2028

Picture Uploads

Expires Saturday, 11 March 2028

2. eBay Action Hub

New

Tools › Reports › eBay Action Hub

The eBay Action Hub gives merchants one place to see important eBay changes, deadlines and products that may need attention.

It can also be printed or saved as a PDF and sent to the merchant.

eBay Action Hub

🔔 eBay Action Hub

Example notices

eBay item specifics notice By 15 Sep 2026

eBay Australia enforces standard sizes on apparel and footwear

Standard Size values become mandatory for affected apparel and footwear categories.

Action: Download eBay's category item specifics from Options › eBay › Manage.

eBay picture upload notice By 30 Sep 2026

This store is not authorised to upload pictures

The store needs to complete the new picture upload authorisation before the deadline.

Support tip: Ask the merchant to open the eBay Action Hub and read the status information shown underneath the notices.

What the Action Hub checks

Unsupported sizes for apparel and footwear.
Missing required item specifics for eBay categories.
Products without an eBay category.

If category item specifics have not been downloaded, the Action Hub will show that information instead of running the audit.

3. Sizes are checked before publishing

Apparel & footwear

Common size formats are corrected automatically

Webstore Manager now converts common size formats to eBay's standard values where possible.

Medium → M
XXL → 2XL
XLarge → XL
10 1/2 → 10.5
OSFA → One Size

Plain numbers are not guessed. For example, 32 is not automatically changed to US 32 or EU 32.

Important: If a size cannot be matched automatically, it is still sent to eBay. eBay decides whether the value is acceptable.

Listings may now be placed "on hold"

eBay may accept a listing but place it on hold if its size does not meet the category requirements.

eBay has put this listing on hold because the size is not one of its standard values. It is hidden from search and cannot be bought until the size is corrected.

eBay replaced the size with one of its own standard values: Size 'XXL' was changed to '2XL'.

If a merchant says their listing is on eBay but nobody can see it: check the product's last synchronisation message, then run the eBay Action Hub.

4. eBay order total fix

All eBay merchants

Buyer Protection fee no longer inflates the sale total

eBay Australia collects a Buyer Protection fee from the buyer. This money is not part of the seller's sale.

Webstore Manager now excludes payments that are payable to someone other than the seller from the sale total recorded in RetailManager.

Worth knowing: Most merchants will not notice this change. It mainly fixes cases where an eBay sale total appeared slightly higher than expected.

Common eBay messages

What the merchant sees	What it means
eBay picture uploads have not been authorised for this store.	The store needs to complete the one-time picture upload authorisation.
eBay refused the picture upload authorisation.	The authorisation may have expired or been revoked. Run the authorisation again.
eBay rejected the picture because it is larger than allowed.	Replace the picture with a smaller file.
eBay is rate limiting picture uploads.	Too many pictures were uploaded too quickly. Try the synchronisation again shortly.
Size is not an eBay standard value.	Select an accepted eBay size in the product's eBay item specifics.
You've reached the amount you can list.	This is an eBay selling limit, not a Webstore Manager issue.

Merchant setup checklist

Update Webstore Manager to version 2360.
Go to Options › eBay › Manage › Authorise Picture Uploads and complete the eBay sign-in.
Go to Options › eBay › Manage › Download Category Item Specifics .
Open Tools › Reports › eBay Action Hub and review any warnings.
Publish or revise one product and confirm the picture appears correctly on eBay before running a full synchronisation.

Tip: The first synchronisation after picture authorisation may take longer because existing pictures may need to be uploaded again.

Fixes

Fractional Package Quantities
Fixed an issue where package quantities using fractional values were not published correctly to e-commerce platforms.

Fixes

Application Auto-Restart
Fixed an issue where the application could close without successfully restarting.
Shopify Product Synchronisation
Fixed a synchronisation error that could occur when duplicate product records were detected.

Improvements

Configurable Restart Settings
Restart timing can now be configured, including minimum uptime and time-of-day restrictions.
Sales Summary Scheduling
Improved scheduled Sales Summary sending to prevent reports from being missed between polling intervals.
Manual Sales Summary
Manual reports can now be sent immediately without being restricted by the scheduled send time.
Sales Summary Options
Added new settings to configure the Sales Summary schedule, including the weekly send day, time, and reporting period.
Shopify API Updates
Updated the Shopify API libraries to the latest versions.

Improvements

eBay UPC Product Details
Added default values to improve product information when publishing products to eBay.
Shopify API Performance
Added API rate limiting to improve reliability when communicating with Shopify.
Bulk Product Deletion
Added the ability to bulk delete products from Shopify and WooCommerce.
Products List
Added an option to hide unused e-commerce columns, making the Products List easier to manage.

eBay: Fixed an issue with eBay category mapping from Shopfront categories.

Shopify: Fixed an error that could occur when saving Shopify options.

Shopify: Fixed an issue when downloading partially refunded orders.

WooCommerce: Fixed an issue where variant quantities were sometimes not updating correctly.

WooCommerce: Fixed issues with publishing product attributes and tags.

RetailManager: Fixed an issue with Store Product Lookup when launched from RetailManager.

WooCommerce: Fixed an issue where product attributes were not updating correctly.
MultiStore: Fixed an issue where the SQL connection window was not updating correctly when settings were saved.
Product Grid: Improved the speed of restoring the product grid layout.

Inventory:
- Fixed an issue where published quantities for packages were rounded down when using decimal quantities.
- Package quantities are now rounded correctly using standard midpoint rounding.

BigCommerce: Fixed an issue where BigCommerce could not find a SKU when the barcode casing was different.

General: Fixed an issue where updating stock could fail.

WooCommerce:
- Fixed WordPress Media Library API issues affecting images stored in the Stock table.
- Fixed an issue with images uploaded via FTP. Webstore Manager now checks whether an image exists before assigning it to a product, preventing product add or update failures when the image is missing.
- Fixed image uploads with mixed filename casing. Image filenames are now uploaded using lowercase.
Product List: Enhanced the database search on the Products List screen to include suppliers.

WooCommerce:
- Fixed WordPress Media Library API issues caused by Cloudflare security blocking API calls.
- Fixed an issue where tags, attributes, images and categories were not being attached correctly due to a WooCommerce bug.

Shopify: Added a new option to export cost prices.

Shopify:
- Fixed an issue where image uploads could fail after the initial product publish.
- Updated image handling due to Shopify image metafields no longer working.

Shopify: Updated Shopify API credential handling to support changes to Shopify app creation.

Product Item Page: Added RetailManager stock quantities and package yield to the Product Item page.

Packing Slip:
- Added the ability to include package yield in the SOH field.
- Added settings to include SO and LB quantities in the SOH field.

Packing Slip: Added the ability to print the Custom 1 and Custom 2 stock fields on packing slips.

eBay: Fixed minimum and maximum quantity handling when publishing inventory quantities.

eBay:
- Changed the browser used for eBay token login.
- The installer now checks for and installs the Microsoft Edge WebView2 runtime if required.

2025

General: Fixed an issue where Bitdefender could incorrectly flag Webstore Manager as malware.

Shopify: Fixed an issue when converting orders where a stock item had an empty tax code in RetailManager, causing an error when calculating the item’s tax.

Shopify:
- Added an option to publish only products that already exist in Shopify, preventing new products from being created.
- Added logging for cloud backup reporting.

WooCommerce: Fixed category synchronization from RetailManager to Webstore Manager to ignore the Default Department.

eBay: Fixed an issue with eBay item specifics where MPN was changed to Manufacturer Part Number for some categories.

WooCommerce:
- Fixed an issue where the WooCommerce API application password could fail.
- Added support for printing images on packing slips.
General: Updated background libraries.

General: Enabled automatic restart by default for new installations and customers.
MultiStore
- Downloaded inventory files now automatically detect whether the file should be opened as CSV or Excel.
- Customer spreadsheets now include address information.
- Added automatic filters to all spreadsheet data.
- Barcode values in spreadsheets are now stored as text to preserve the original barcode.
- Fixed an issue where dates in spreadsheets could display as 0001-01-01.
- Tidied up setup options and the download-from-storage process.

DevExpress: Updated DevExpress libraries to version 25.1.3.
MultiStore:

Phase One introduced:
- - Upload inventory
  - Upload sales
  - Upload customers

DevExpress: Updated DevExpress libraries to version 24.2.7.
Shopify: Fixed an issue where the customer name was not printing on shipping labels.

Shopify: Added option in orders setup page to print image when printing packing slip

Shopify: added button in the publish page to reset the id’s stored in webstore manager to the product in shopify. This allows user to republish by doing a soft reset in webstore manager.

Shopify: fix customer details and shipping details not printing on packing slips

Shopify: fix discount calculations on packages

Shopify: Fixed issues with order tax calculations and discounts not calculating correctly.
eBay: Introduced new options for postal code and shipping package in settings and product item details. These are required for calculated shipping, as both the postal code and shipping package type are needed.

Shopify: Fixed issues with duplicate barcode API.

Shopify: Fixed issues with missing order tax codes in the order.

Shopify: Fixed issues with discounts and tax calculations for orders that do not have any tax calculation.

Shopify:
- Fixed issues with Shopify discounts not being recognised correctly when converting a Shopify order to a RetailManager sale.
- Added new feature: Shopify order setup now allows specifying the number of days to look back for orders created. Previously, only 14 days from the current date were considered.
Woocommerce:
- New Feature – Publish:
  - The “Refresh IDs” feature will search for the barcode in WooCommerce to map the latest IDs and will show if there are duplicated barcodes.
  - The “Reset IDs” feature will remove any mapped IDs from the product in the Webstore Manager.
- New Feature – Settings:
  - The “WordPress Media Library API Test” will now perform two tests:
    1. It will read the media library folder and return a list of images.
    2. It will upload a small image to the media library folder and delete it after a successful upload.

This version update is focused on improving integration between platforms like Shopify, WooCommerce, and handling media library API tests.

Fix: Resolved an issue with the eBay authentication token.

Shopify:
- Fixed issues with looking up orders created beyond the default 14-day window.
- Added a new configuration key to control the number of days to look back for created orders, with a default of 90 days.

Skuvault: Fixed issues with the purchase orders API.

Shopify: Fixed the API for looking up shop inventory.

Shopify has introduced a new requirement for permission in their API in order to read inventory locations.

New Permission Requirement: Shopify has added a new permission that needs to be granted in order to allow API access to inventory locations. This likely means that in the API setup process, developers or store administrators will need to enable a specific permission to access inventory location data.
Impact on API Access: This change could affect any applications or integrations that interact with Shopify’s API and rely on reading inventory location data. Without the new permission, these applications might no longer be able to access that information.

To resolve this, store administrators or developers will need to:

Go into their Shopify admin settings.
Ensure that the necessary permissions Read and Write are granted for the API to access inventory locations.

This means adjusting their API calls to account for this permission, and making sure the correct access scopes are requested during authentication. Once configured, follow below instructions:

Open Webstore Manager:

Launch your Webstore Manager application on your system.
Navigate to Settings:
- On the menu, click on Settings.
- From the Settings dropdown, select Shopify Setup.
Test the Connection:
- In the Shopify Setup section, you will see an option to Test Connection.
- Click on Test Connection to verify if your Webstore Manager is correctly connected to Shopify.
Check Admin API Permissions:
- After testing the connection, ensure that the system confirms the connection is active.
- You should see green ticks next to Admin API Permissions. These green ticks indicate that the necessary permissions are correctly granted for the Shopify integration.
Save Configuration:
- Once the connection is successfully tested and the permissions are confirmed with green ticks, click the Save button to save your configuration.

This ensures that all your settings are stored and ready for use.

Troubleshooting Tips:

If the green ticks do not appear:
Double-check that the Shopify API permissions are correctly set up within your Shopify admin panel.
If Test Connection fails:
Review the connection settings and ensure that your API credentials (API Key and Password) are correctly entered.

By following these steps, you ensure that the Webstore Manager is properly connected to your Shopify store, and all necessary permissions are granted for smooth operation.

New Feature: Image Upload via API for WooCommerce

We have introduced a more efficient way to upload product and category images to WooCommerce by leveraging the WordPress Media Library API. This replaces the need for FTP/SFTP for managing image uploads.

How to Set Up:

Generate Application Password in WordPress:
- Log in to the WordPress Admin Panel.
- Navigate to WooCommerce, and choose Settings. Select Advanced.
- Under the Advanced tab, select Rest API. Then, look up the API key to identify the associated user.
- Click on the username associated with the API key to open the user profile.
- Scroll down to the Application Passwords section.
- In the New Application Password Name field, type “Webstore Manager”.
- Click Add New Application Password. A new password will be generated.
- Copy and save this password securely.

Configure Webstore Manager:
- Go to Webstore Manager and select Settings > WooCommerce Setup.
- If you have already set up the WooCommerce API, change the Username to the email associated with the newly created application password.
- Paste the application password into the App Password field.
- Click Test Connection. If successful, you will see a message stating “WooCommerce successful, connection established.”
- Click Save to confirm your settings.

Maintenance Settings: Restart Application

To ensure the Webstore Manager application runs smoothly, enable automatic restarts during idle periods. This helps optimize performance and prevent potential issues.

How to Enable:

Navigate to File > Miscellaneous.
Check the option Restart application once per day when idle.
Set the time window for 3 AM to 5 AM, during which the application will automatically restart.

This ensures the application remains refreshed and continues to operate without interruptions.

Fix: Publishing Attributes to WooCommerce

We have resolved an issue where attributes that were previously published in WooCommerce but no longer exist in WooCommerce.

New Feature: Force Relist Attributes for WooCommerce

A new option has been added to force a complete relisting of all attributes in WooCommerce, even if they have already been listed. This ensures that your WooCommerce store always reflects the most up-to-date attribute information.

How to Use:

Navigate to Manage > Attributes.
Select Manage > WooCommerce.
Click on Force Listing All Attributes to relist all attributes in WooCommerce.

This update streamlines the process for managing product images, improves application performance, and enhances your ability to keep product attributes up-to-date across your store.

2024

The key change to this version involves adding a confirmation message box related to importing Shopify or WooCommerce web products. This message box prompts the user to enter “I UNDERSTAND” when they have checked the option to “update inventory” for existing stock in RetailManager.
This type of confirmation ensures that the user is fully aware of the consequences of updating inventory, which could affect existing stock data. The requirement to enter the phrase “I UNDERSTAND” ensures that the user acknowledges the action before it is completed.

SFTP Connection Fix Woocommerce: The way the software connects to SFTP servers has been improved, addressing previous issues with connectivity or authentication.

This update improves the usability of the SFTP feature and ensuring smoother connections

You can now export individual stock pricing grades from RetailManager directly to shopify, WooCommerce & eBay.

Export Stock Pricing Grades to Shopify, WooCommerce & eBay

We are excited to announce that we’ve added a new feature to Webstore Manager! You can now export individual pricing grades from RetailManager directly to the following platforms:
- Shopify
- WooCommerce
- eBay
This new functionality allows you to streamline your pricing management by seamlessly syncing your pricing grades set in RetailManager to your online stores and marketplaces. Whether you’re running an e-commerce shop on Shopify, WooCommerce, or selling on eBay, this integration simplifies your workflow and saves you time.

Fix: Solved issue where eBay orders with a specific @members.ebay.com email and phone number were not being linked to the correct customer.
DevExpress: Updated libraries to version 24.1.7.

Internal Update: DevExpress libraries updated to 24.1.6; fixed synchronisation issues.
Public Update: Enhanced synchronisation processes.

General settings – Automatic backup to local synchronised cloud folder such as Dropbox or One Drive

You now have the option to automatically Backup your RetailManager and Webstore Manager databases to a location of your choice including a synchronised cloud folder such as Dropbox or One Drive. Just go to Settings/Setup and choose Backup | Cloud Storage Folder.

Woocommerce: Updated FTP library; auto-connect detection added.
Shopify: New option to publish negative quantities.

Shopify: Fixed multiple customer creation issues; now matches based on email and phone number.
WooCommerce: Added an option to include sale price during updates.
eBay: New check to prevent product delisting if title exists error occurs.
Misc: Core libraries updated.

Woocommerce: New option to use local PC date-time instead of UTC when converting to a docket.
DevExpress: Updated libraries to version 24.1.5.

Sales Summary: Added Month-to-Date (MTD) summary.

Fix: Corrected issue where multiple sales summary emails were sent on scheduled days.

Fix: Resolved issue with out-of-memory errors during force relisting.

New Feature: Sales summary reports via email, updated to work with SMTP changes.
Shopify: Updated video links.

Fix: Shopify import now unticks synchronize if the product already exists.

Fix: Removed blocking of registration lookups from aaapos; added error logs and reset progress bar in product screen.

Fix: eBay authorisation now passes through new captcha info.

Fix: Shopfront category updates not detecting department.
Nutrien and Shopify: Rebuilt lookup executable programs.

Libraries: Updated DevExpress.
Packing Slip: Fixed WooCommerce description not printing.

Shopify: Fixed issue with tags not publishing.
Registration: Stopped polling for registration status from aaapos.com.
Libraries: Updated to latest versions.

Packing Slip: Added lines between products for better clarity.

Packing Slip: Fixed display of discounts.
BigCommerce: New inventory update behavior for SKUs with missing inventory location

2023

Packing Slip: Added freight price and SOH (Stock on Hand).
Shopify: Date created field added to imports; fixed tags not publishing issue.
Skuvault: Fixed PO handling for incomplete orders.
Woocommerce: Added date created field in imports.
Nutrien: New login authentication and improved stock category list in dropdown.
DevExpress: Updated base and DevExpress libraries.

Woocommerce: Added product images to packing slips with a new setting in Orders options.
Shopify: New option to save orders with inventory update only (no transaction recorded in RM).
Skuvault: Automatically creates Goods Received and closes purchase orders.